What is the role of IT support in a business?

The role of IT support in a business is primarily focused on providing technical assistance and managing technology-related issues. This encompasses a wide range of responsibilities, including troubleshooting hardware and software problems, installing and configuring equipment, ensuring network security, and maintaining operational uptime for computer systems. IT support professionals serve as a vital resource for employees, helping them effectively use technology to meet their work requirements.

By resolving technical issues promptly, IT support ensures that employees can maintain productivity without unnecessary delays. They also play a critical role in guiding the business's technological strategy by recommending upgrades, managing software licenses, and implementing solutions that enhance efficiency. This foundational support enables other business areas, such as finance, marketing, and human resources, to function smoothly by ensuring that the technology infrastructure is robust and reliable.